Interpreter/Translator Training
Our Training
AVAZA strives to maintain the highest standards in the language service industry. Our interpreter/translator staff is trained and certified/qualified in accordance with industry standards. Hundred of hours are dedicated to the development and training of our interpreter/translator in the various areas of their work. Each candidate is required to undergo screenings, training and testing regardless of experience and level of education. First, the candidate must prove competency in their primary or secondary language(s) through assessment tests prepared to meet industry standards on language proficiency. These assessment tests comply with the standards set by the American Council on Teaching Foreign Languages (ACTFL) and recommended by the National Council on Interpreting in Health Care (NCIHC). However, proficiency in both primary and secondary languages is not the only factor that may qualify bi-lingual persons to become an AVAZA interpreter – skills in brokering communication and professional conduct are also required.
Qualification Steps:
- Must pass initial screening (legal residence – E-Verify, background checks, etc.)
- Must undergo language assessment tests for both primary and secondary languages with guidance by the ACTFL and NCIHC
- Must undergo mandated interpreter training workshop (candidates are given two chances to pass)
- Must undergo all mandated training programs within a year of service
- Must commit to monthly, quarterly and annual reviews
Selection of Personnel
Applicants submit their processed paperwork, including authorization to conduct background checks, confidentiality agreements, Business Associate, non-disclosure, non-solicitations, basic application and all other relevant documentation as well as resumes. Depending on the position, the candidates are then vetted for qualification and submitted to interviews. Personnel eventually selected and trained to perform on-site duties must commit to the appropriate vaccinations prior to working in health care settings.
If a candidate is applying for an interpreter or translator position, candidates must undergo the above procedures, at which point they can begin the language assessment and interpreter/translator training phases. All qualified applicants are then selected, depending on language needs, at which point they must undergo the mandatory trainings.
Limiting Missed Opportunities
The heart of the interpreting industry is the development and desire for continuous interpreter training. Training makes all the difference when using the professional interpreter, which can successfully create access for the patient, reduce costs to the healthcare system and provides positive outcomes for our healthcare providers. At AVAZA, we are your solution to bridging the communications gap between those who are limited in English proficiency and their access to quality healthcare and community services. Our focus is simple – continuous interpreter training in the areas of healthcare, social services, emergency services and mental health.
TESTING AND TRAINING OF INTERPRETERS
We use a compilation of assessment and training curriculum provided to us by a network of nationally recognized resources as well as AVAZA’s’s corporate integrated curriculum. Testing and training of interpreter’s curriculum include:
Introduction to Medical Interpreting
Intro course to interpreting in the healthcare setting provided by AVAZA
Bridging the Gap Medical Interpreter Training Program
Qualifies interpreters to work in the healthcare setting provided by BTG Certified Trainers
Beyond the Conduit Training Life After BTG
Medical Interpreter Workshop addressing challenges facing professional medical interpreters
Medical Terms Workshop
Teaches Medical Terms and Anatomy and Physiology. Focuses on increasing the medical interpreter’s knowledge and use of terms and how terms work.
Social Services Workshop
Teaches terminology in the social services arena, term usage and social services culture.
Emergency Management Workshop
Teaches terminology in the emergency management arena, term usage and culture.
Judicial Terms Workshop
Teaches judicial terms, usage and culture.
911 Critical Incident Stress and Dispatch Training
Provided at OCI and certifies call center and OTP interpreters in Dispatch and Critical Incident Stress.
Interpreter Skills Development Workshops
Focuses on developing the interpreter skill set.
Advanced Health Care Training
Focuses on medical practices, specializations, disease and treatments.